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- Pick up and return repairs on a daily schedule, or as requested.
- Establish a hot list.
- Establish an emergency handling policy, including a communication protocol with key plant personnel and security.
- Track all repairs in and out.
- We provide local pick up and delivery, and package all shipped items to the second-tier repair houses.
- Have on-hand personnel who have knowledge and experience with individual repairs.
- Source repair houses and alternates for ability and quality.
- Determine the proper length of a repair and track.
- Investigate fully an un-repairable labeled item.
- Have repair houses stocked with critical components for fast service.
- Repairs should be cycled and burned in to plant specifications. This means duplication of an application by researching and having exact factory documentation of the application and test fixtures in place that can cycle the finished product.
- We become the second tier repair houses' eyes and ears, reporting to them all technical information and description of failure in a language that they understand, technician to technician. This improves repair quality and speed.
- We then qualify the repaired product before shipping back to the original owners.
- Accounts established with all OEMs and supporting companies.
- Qualifying all second tier repairs before they are returned to service.
- Warranty all repairs.
- Establish fair warranty policies with service centers.
- Track warranty frequencies and correct excessive repairs due to improper repairing or improper application.
- Have in-house knowledge of all products being repaired.
- Make timely plant visits to oversee applications and communicate with floor operators.
- Investigate and correct technical errors through communication with skilled trades and engineering.
- On call 24 hours a day, 7 days a week, 365 days a year.
- Communicate as necessary with the technical personnel to remedy problems immediately.
- Have an open line of communication with the skilled trades and engineering.
- Have in place materials and services necessary to decrease down time and support manufacturing.
- Have an emergency policy in place.
- Initiate and sit in on plant maintenance meetings.
- Be available to plant personnel to more efficiently coordinate repairs and solutions.
- Communicate technical info and updates to publication and the skilled trades.
- Library product operations manuals and updated procedures.
- Update applications and/or improve the design of the product to the application to reduce failures.
- Suggest and document installation procedures and changes in the proper usage and/or training to extend product reliability and production quality.
- Track inventory levels and anticipate usage and shortages.
- Expedite possible deficiencies.
- Advise when a product should be retired and or superceded.
- Inventory management through tracking and knowledge of the priority of usage balanced against the available spare product repaired on the shelves.
- Off site inventory of obsolete and R.I.S. repairables. This can reduce overhead and guarantee that a product taken from stocked repairs has been recently tested and meets specifications.
- Liquidation of over stocks and obsoletes at an agreed fair price.
- Create a technical library and share with customers.
- Track all repair and create case histories. Use repair data to improve repairing and save costs.
- Always on call and ready with diverse product and system knowledge. The people at R.I.S. have made it their life to learn your needs and personnel.
- We have created a huge network of businesses and services that quickly find a solution to a problem.
- Emergencies are handled with top priority and fast results have been our trademark.
- We take great pride and satisfaction in serving our community businesses with a job well done.
- Insert inside personnel to expedite repairs if required.
- Possibly insert an in-house repair lab, and technical support team to expedite immediate assembly line problems as they occur.
- Two percent on all invoicing paid within ten days.
- No expediting charges added to all in-house repairs at R.I.S. A considerable savings as a result of the large diversity of products repaired by us at our own facilities.
- Less down time, as a result of R.I.S. studying your in-plant needs and priorities.
- Stocking important parts at our location, for all of your repairable products serviced by us, including a technical library that is shared with plant personnel.
- Repair histories provide valuable insight into how to anticipate usage and remedy a recurrent problem before it impacts production. Repair histories and updates are freely shared with the appropriate plant personnel.
- Fast expediting of repairs as a result of our experience, the familiarity of the products, uses, and key personnel affected.
- Excellent communication with all levels of personnel in your facility along with a company directory of key people and procedures that efficiently deal with plant repairs, even after hours.
- Local representation and same-day response times. Faster response is automatic during critical situations, resulting in no or less time down making it easier to meet difficult delivery schedules.
- Unequaled expediting of second tier repair houses by technicians continually managing every step of the repair process along with in-plant communication of the problems to the repair house.
- Source the finest and most efficient second-tier repair houses.
- Help source new and replacement products, including improper application of a product apparent to us from its repair histories.
- Interface with OEMs and repair houses, representing your needs with technical expertise.
- Handling all warranty problems with complete understanding of what is correct and what charges are legitimate.